Refund Policy

2. CareMark shall use its best efforts to ensure that Orders are correctly fulfilled. Customer need to notify Customer Service by phone +603-6150 1110 or contact us at our contact from to report on the Products upon 3 days of receiving the goods. We will contact the Buyer within seven (7) days and direct the Buyer of the procedures in respect of the return of Products. The Buyer is advised to wait for our instruction for the next course of action.

3. If the Buyer opts for replacement or exchange of Products, the affected Products must be returned to CareMark office via reliable courier service provider at the Buyer’s expense. All replacements or exchange of Products is subject to stocks availability.

4. Return/Exchange of Products can be arranged under the following reasons:
a) If any Product has been delivered in a damaged or defective condition; or
b) If the Product is out of date or expired; or
c) If the wrong Product which is different from the Order is delivered;
d) Missing parts / Items

5. Product for return or exchange shall be returned in its original condition, quantity and packaging as it first delivered to the Buyer together with proof of Purchase.

6. If a Product which was ordered and invoiced is not included in the delivery, CareMark shall either refund the Buyer the value of that Product, or replace the Product.

7. If the Buyer is charged more than the value of a Product as displayed on the site when the Buyer makes its order, CareMark shall refund to the Buyer the difference.

8. The return of a Product by a Buyer does not automatically warrant for a refund, replacement or exchange. CareMark will inspect the returned Products upon receipt of the same. If the conditions of the Products have fulfilled the Return and Exchange Policy, replacement or exchange will be made to the Customer.

9. Upon dispute, CareMark reserves the right to make the final decision on all exchange & return cases.